Privacy Policy
Welcome to Nyxbets casino. This Privacy Policy explains how we handle your personal information when you visit nyxbet.eu or use our online casino services. We are committed to protecting your privacy and ensuring you understand what data we collect, why we collect it, how we use it, and your rights in relation to it. The information we process includes account details, identity verification records, payment data, technical usage information, and communications with our support team.
We collect information directly from you, through your use of our website, and from connected devices. This policy outlines how we manage, share, and retain your data in compliance with data protection principles. It also explains how you can exercise your privacy rights, including access, correction, and deletion. Please note that you must be at least 18 years old to use our services. If you are under 18, you are not permitted to register or provide any personal information.
What This Policy Is For and Whom It Applies To
This Privacy Policy applies to all visitors and registered players using nyxbet.eu. It covers the online casino services provided by Nyxbets casino, including account registration, gameplay, deposits and withdrawals, customer support, and promotional communications. The policy explains how we process personal data both when you actively provide it and when it is collected automatically during your use of the website. Some information is required to provide our services, while other types may be optional, such as preferences for communication or marketing. The brand Nyxbets casino is operated under the holding company Extendy, which supports the delivery of our services.
The Data We Collect
We may collect personal information from you directly, through your interactions with our website, and via connected devices or browsers. This includes data you provide during registration, transactions, support requests, and technical information generated as you navigate the site. The following table outlines the main categories of data we may process, examples within each category, and the general purposes for which they are used.
| Data Category | Examples | Purpose |
|---|---|---|
| Account Information | Name, email address, phone number, date of birth | To create and manage your account |
| Identity and Age Verification | ID + proof of address before payout | To verify your identity and ensure compliance with age restrictions |
| Payment Data | Transaction history, payment method details | To process deposits and withdrawals |
| Website Usage | Pages visited, time spent, features used | To improve user experience and site functionality |
| Technical Data | IP address, device type, browser version | To ensure security and compatibility |
| Support Messages | Chat logs, emails, support tickets | To respond to inquiries and resolve issues |
| Cookies and Tracking Technologies | Session identifiers, preference settings | To remember settings and analyze traffic |
If essential information is missing or incomplete, we may not be able to provide full access to account-related services, including deposits, withdrawals, or identity verification. Providing accurate and complete data helps ensure smooth operation of your account and compliance with legal requirements.
How and Why We Use the Data
We use your personal information for several key purposes related to the operation of Nyxbets casino. These include managing your account, processing deposits and withdrawals, verifying your identity, preventing fraud, providing customer support, and improving our website and services. We also use data to comply with legal and regulatory obligations, such as anti-money laundering checks and age verification. Our processing is based on different legal grounds: fulfilling your contract with us, meeting legal requirements, pursuing legitimate business interests (such as security and service optimization), and, where applicable, your consent. For example, we rely on consent when sending promotional messages, which you can withdraw at any time.
Who Receives the Data
- Payment service providers to process deposits and withdrawals using methods such as Bitcoin, Paysafecard, Visa, Mastercard, Ethereum (ETH), Neosurf, Paypal, Tether (USDT), Skrill, Litecoin (LTC), Neteller, Apple Pay, Google Pay.
- Identity verification providers to confirm your identity and age using ID + proof of address before payout.
- Technical and hosting services to maintain website performance, availability, and security.
- Professional advisers such as legal, financial, or compliance consultants.
- Authorities where legally required, such as tax or regulatory bodies under applicable law.
We only share the minimum amount of personal data necessary for the intended purpose. Data may be transferred internationally to service providers or authorities in jurisdictions outside your country of residence. Such transfers occur only where permitted by law and with appropriate safeguards in place to protect your information.
How We Protect the Data
We apply general data protection principles to safeguard your personal information. Access to your data is restricted to authorized personnel and third parties who need it for legitimate purposes. All individuals and organizations handling your data are bound by confidentiality obligations. We use information only for the purposes described in this policy and do not retain it longer than necessary. These measures help reduce the risk of unauthorized access, misuse, or loss. While we cannot guarantee absolute security, we strive to maintain a secure environment in line with industry standards and legal requirements.
How Long We Keep the Data
We retain personal data for as long as needed to fulfill the purposes outlined in this policy, or as required by law. The retention period depends on the type of data and the reason it was collected. For example, transaction records and identity verification documents may be kept for several years to meet regulatory obligations, even after your account is closed or you request deletion. Some data may also be retained in archived form to resolve disputes, enforce agreements, or comply with audits and reporting requirements.
Cookies and Similar Technologies
Cookies are small text files stored on your device that help our website function properly, remember your preferences, and analyze how you use the site. We may use cookies to personalize your experience, improve site performance, and understand user behavior. Most browsers allow you to manage cookie settings, including blocking or deleting them. However, disabling essential cookies may affect website functionality, such as login or transaction processing. For more details, please refer to our Cookie Policy available on nyxbet.eu.
The Reader's Data Protection Rights
You have several rights regarding your personal data under applicable data protection laws. These rights allow you to understand, control, and manage how your information is used. The table below outlines the key rights, what they mean, and how you can exercise them.
| Right | Meaning | How to Exercise It |
|---|---|---|
| Access | To know what data we hold about you | Contact us through nyxbet.eu with your request |
| Correction | To update inaccurate or incomplete data | Submit updated information via your account or contact support |
| Deletion | To request erasure of your data | Submit a deletion request through available contact channels |
| Restriction | To limit how we use your data in certain cases | Contact us to explain your grounds for restriction |
| Portability | To receive your data in a usable format | Request a copy of your data for transfer |
| Objection | To object to processing based on legitimate interest | Submit your objection with supporting details |
| Withdrawal of Consent | To stop processing based on your consent | Notify us at any time through contact options |
Please note that some requests may be subject to legal limitations, such as ongoing investigations or mandatory retention periods. We may ask for proof of identity to verify your request and ensure the security of your data. Even if we cannot fully comply, we will explain our reasons and inform you of your right to escalate the matter.
How to Send Us a Request
- Use the contact channels available on nyxbet.eu, such as email or support form.
- Identify the account involved by providing the associated email address.
- Specify the privacy right you wish to exercise, such as access, correction, or deletion.
- Complete any reasonable identity verification steps we may require.
- Receive a response within the timeframe required by applicable data protection law.
Marketing Messages and the Reader's Choices
We only send promotional messages if you have given valid consent. These communications may include information about new games, features, or offers. You can withdraw your consent at any time through your account settings or by contacting us directly. We will honor your preference promptly and stop sending marketing messages. You may still receive service-related communications, such as transaction confirmations or policy updates, as these are not subject to marketing consent.
What the Reader Can Do to Protect Their Own Data
- Use a strong, unique password for your account and change it regularly to reduce the risk of unauthorized access.
- Keep your login credentials private and never share them with anyone, including support staff.
- Always sign out of your account when using shared or public devices to prevent others from accessing your data.
- Keep your contact information up to date so we can reach you about important account or security matters.
- Be cautious of suspicious messages or websites claiming to be from Nyxbets casino; we will never ask for your password.
- If you notice unauthorized activity, contact us immediately to secure your account and prevent further issues.
Protection of Minors
The minimum age to use Nyxbets casino is 18. We do not permit individuals under this age to register, gamble, or submit personal information. Our systems are designed to prevent underage access, and we take active steps to verify age during registration and before any payout. If you believe a minor has created an account or provided personal data, please contact us immediately so we can take appropriate action, including account closure and data removal.
Complaints to the Data Protection Authority
If you have concerns about how your personal data is handled, you have the right to file a complaint with the data protection authority in your country. We encourage you to contact us first so we can try to resolve the issue directly. However, reaching out to us is not a requirement before contacting the authority. Your right to seek assistance from a regulatory body remains unaffected.
Changes to This Policy
This Privacy Policy may be updated to reflect changes in our services, data practices, or legal requirements. When we make changes, we will publish the revised version on this page with a new effective date. We recommend reviewing this policy periodically to stay informed about how we protect your privacy. The latest update was made on 29/10/2026.
Contact Details and the Date of This Version
If you have questions about this Privacy Policy or wish to submit a data request, please use the contact options available on nyxbet.eu. We recommend including your account email address, the specific privacy right you are exercising, and a brief explanation of your request. Avoid sending sensitive information such as passwords or full ID documents unless explicitly requested through secure channels. This version of the policy is effective as of 29/10/2026.